How do I return an item?

Return Policy

 

Return policy from www.diamondhard.ca


You may return most new, unopened items within 15 days of delivery for a full refund. Items returned after 15 day will receive store credit or equal exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Products may only be returned if they are unopened and in the original packaging. Any accessories that were included with the item must be returned with the product. Items returned with obvious misuse, will not be credited. Modified or used products may NOT be returned. 



You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please contact us via telephone to initiate the process of a return